Shipping Policy at Renove Cosmetics
1. Order Processing:
1.1. At Cosméticos Renove , we strive to process all orders as quickly as possible. Orders will be processed within 2-3 business days from the date of payment confirmation.
Shipping Methods:
PAC Post Office
SEDEX Post Office
Based on the delivery method selected at the time of purchase. Shipping times may vary depending on the order destination and logistical conditions, Free Shipping on orders over R$147
1.2. If your product does not arrive within the time frame mentioned above and you no longer want to wait, you can request your money back and we will refund it without any problems.
1.3. The products presented on our website are shipped directly from our suppliers located in Brazil.
2. Delivery Methods and Fees:
2.1. We offer different delivery options to meet the needs of our customers. Available delivery methods and associated fees will be displayed at the time of checkout.
2.2. Some delivery options may be free of charge, depending on the total value of the order or special promotions in force. Certain delivery fees may apply in specific cases, and you will be informed of any additional charges before completing the purchase.
3. Delivery Destinations:
3.1. We deliver our products throughout Brazil. Please make sure you select the correct destination at the time of purchase to ensure that your order is delivered correctly.
4. Order Tracking:
4.1. After shipping confirmation, you will receive a tracking code that will allow you to track the delivery of your order. The tracking code will be sent to the email address registered at the time of purchase.
4.2. If you encounter any difficulties tracking your order, our customer service team will be available to assist you and provide information on the delivery status.
5. Successful Delivery:
5.1. Delivery is considered successful when the order is delivered to the address provided at the time of purchase or when the customer collects the order at a designated location, such as a post office or a collection point.
5.2. If delivery attempts are unsuccessful or if there is inconsistent information in the delivery address, our customer service team will contact you to find a suitable solution.
6. Delivery Delays:
6.1. Despite our commitment to meeting delivery deadlines, some circumstances may lead to unforeseen delays. In such cases, our customer service team will contact you to provide an update on the status of your order.
7. Incorrect Delivery Address:
7.1. It is the customer's responsibility to provide a correct and complete shipping address. If the order is returned due to incorrect or incomplete shipping information, our team will contact you to obtain a new address. Any additional charges related to return and reshipment will be the customer's responsibility.
8. International Delivery:
8.1. For international deliveries, taxes, customs fees or other additional charges may apply and vary according to the legislation of each country. These fees are the responsibility of the customer and are not included in the order value.
9. Return Policy:
9.1. Please see our Returns Policy for detailed information on how to proceed in cases of returns or exchanges.
9.2. When making a purchase on our website, the customer will agree to the conditions and rules determined here by Cosméticos Renove .
10. Contact:
10.1. If you have any questions or require additional information about our Shipping and Delivery Policy, please contact us by email: renoveprofessionalhair@gmail.com or by contact number: +55 (67) 98484-8016.
This policy was last updated on (05/11/2024).
